Get help
Industry associations
The Housing Industry Association (HIA) and the Master Builders of Australia (MBA) are the main associations for builders. They will take complaints about members, but their primary obligation is to the member.
Housing Industry Association (HIA) →
Master Builders Australia (MBA) →
You can also contact your state Consumer Affairs or Fair Trading office. Some states have specialist building regulators and tribunals with formal dispute resolution processes.
State-by-state contacts
Victoria
Building Advice and Conciliation Victoria (BACV)
A joint Building Commission/Consumer Affairs Victoria service. Phone: 1300 557 559
Tasmania
Department of Justice — Building Standards and Occupational Licensing
Phone: 1300 366 322 (within TAS) | +61 3 6166 4600 (outside TAS)
Northern Territory
Office of Consumer Affairs
Phone: (08) 8999 1999 or 1800 019 319 • SMS: 0401 116 801 • Email: consumer@nt.gov.au